You can track your order online 24 hours / 7 days by following these steps:
Or you can just click on Order Tracking on top of Lazada page, enter your order number and email address, then press "Track" to check your order status.
After order has been sent to courrier, all information will be update on their website within 48h:
Delivery time will depend on your shipping address:
Yet you can check your order status with our Order Tracking tool www.lazada.vn/kiem-tra-don-hang Lazada's system is updated daily to provide you with the best tracking service.
Shipping fee for an item includes:
To offer our valued customers:
Shipping fee is based on distance from seller’s warehouse to customer’s shipping address. Therefore, delivery fee of same product which comes from different sellers could be different.
Total payment amount of your order, which is confirmed via email and SMS, is the final amount you need to pay included shipping fee.
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.
After successful verification, you can expect to receive your order within the following time frame:
|Shipping Address||Merchant Area||Delivery Time|
|Within Ho Chi Minh||Ha Noi||2 - 8 working days|
|Within Ho Chi Minh||Ho Chi Minh||1 - 3 working days|
|Within Ha Noi||Ha Noi||1 - 3 working days|
|Within Ha Noi||Ho Chi Minh||2 - 8 working days|
|Outside Ho Chi Minh||Ha Noi, Ho Chi Minh||2 - 8 working days|
|Outside Ha Noi||Ha Noi, Ho Chi Minh||2 - 8 working days|
Please note that the above delivery times apply to orders from Local Sellers only. For orders from Overseas Sellers, please refer to the Overseas Product Section here
Also, you can check your order status anytime online with our Order Tracking tool www.lazada.vn/kiem-tra-don-hang.
Lazada is an e-commer platform with many merchants. Your order might have 1 or more items from different merchants. Hence, the delivery time for these items will be different too, but you will only have to pay for shipping fee (if apply) once.
You can check the shipping time for each item at: www.lazada.vn/kiem-tra-don-hang.
Click on the product you want and go to its product detail page. You will see the delivery lead time of that product on the right side of the page.
Our courier service is unable to provide scheduling of deliveries; therefore we can not guarantee delivery of your order for a specific time or date.
Yet you can rest assured we are working closely with our service partners to allow us to better serve you in the future.
Lazada currently doesn't offer deliver on weekends and holidays
Our packaging and delivery progress are currently optimal. We will try our best to deliver your order as fast as possible
Delivery time will depend on your shipping address:
Lazada will inform you about shipping status for every item in order via email.Please check your spam folder to make sure that you didn't miss our notification emails.
Our courier will call you for scheduling before delivery
Yes, our courier will do that before delivery
Lazada will have to separate your orders if:
You will only have to pay for shipping fee (if apply) once.
You can request to cancel your order at anytime but delivered
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
You can also contact our Customer Service at www.lazada.vn/contact immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.
Lazada can deliver to all domestic areas.
We work in partnership with 4 big logistic companies Buu Dien Viet Nam, Giao Hàng Nhanh, andViettel and also have our own delivery team to serve our customer best.
However, some products that are bulky like electronics & cooling devices (air conditioner, fridge…) or big home appliances (washing machine, cabinet, shelf..) & others belong to certain sellers may have private delivery policy.
Your orders can only be delivered to addresses within Vietnam at the moment.
Lazada will deliver your order following the address you provide during checkout. Lazada does not provide door-to-door delivery service for apartment or office building.
In case you want to change your delivery address afterward, please send us your inquiry at www.lazada.vn/contact we will help you to change the address and also send you a confirmation once done.
You can pick up your order at Lazada office following the addresses below:
Note: Not applicable for item fulfill by merchant.
In order to fully satisfy our customers' demands, we offer Express Delivery service for a faster and more convenient delivery service.
For an extra fee from 10,000 VND to 15,000 VND per order, you will receive your order in Lazada's fastest promised time (usually 1 – 2 working days depending on the delivery area).
For more details, please check the following link www.lazada.vn/giao-hang-hoa-toc.
For Express Delivery service, you will only have to pay an extra fee from 10,000 VND to 15,000 VND for your order. What an attractive fee!
On the product page, click on the "Check delivery service" at the top right corner of the screen.
Then choose the province/City and the District/town. Our system will give you all the available delivery services in the area you have chosen.
For the moment, Express Delivery service is applicable following these requirements:
For the moment, Express Delivery service is applicable for the following areas:
At Ha Noi City:
At Ho Chi Minh City:
At Cần Thơ City:
At Bình Dương Province:
In case your order is not delivered with the promised delivery time because of Lazada's fault, please contact our customer service via hotline 1900 1007, we will send you a gift voucher which is triple in amount of the Express Delivery service fee.
NOTE: Please note that the full order payment is required in order to send you the voucher code.
Economy delivery is the most cost-effective and convenient delivery service in case you are not in a rush. To save shipping fee, it is the best choice for delivery address which is out of urban area.
It saves at least 50% shipping fee. Let choose and enjoy economy delivery service.
It will takes more time than standard delivery. You can check delivery time at "Delivery option" on product page. After placing order successfully, it will also be informed once again in notification email.
You can choose delivery option (express delivery, standard delivery or economy delivery) when selecting a shipping address. Shipping charges will be added in "Total amount".
Lazada will not be considered responsible for failing to deliver the order in promised time if:
Understanding your concerns and worries about the quality of online products, we allow checking process upon delivery for all the items on website Lazada (except for items sealed/stamped by manufacturers.)
Before accepting the order and making the payment, the customer has the right to open the package and check its content to be sure that the items are correctly as ordered (it includes quantity, kinds, colors, appearance and if the products are intact).
Any further checking steps like trying the items have to be made after payment.
NOTE: This policy is not applicable for products sealed/stamped by manufacturers.
You can refuse the order and contact our Customer service [here] right away for prompt support.
All products which are limited of delivery areas will have label “Only delivered in ….” & this information is stated clearly in the product information details
If you receive a product that does not conform with Lazada.vn’s commitment, please notify us at lazada.vn/contact as soon as possible and not later than 48 hours from the time of receipt.
We offer 3 shipping options: Economy, Standard and Express Shipping.
|Summary||Delivery time depends on your location and location of the products, i.e. Lazada warehouse or merchant warehouse.||Check here for more details of shipping fee.|
|Economy Shipping||Delivery time can take longer than Standard shipping.|
|Standard Shipping||Delivery time will be faster and more efficient than Economy shipping.|
|Express Shipping||Order before 10.30am for same day delivery, order after 10.30am for next day delivery (excluding Sundays and Publlic holidays, terms & conditions apply).||Starting from 10.000vnd apply to each product.|
When you go to a product page, you will be able to see the available shipping options with estimated delivery time and cost.
During check-out, you can select the shipping option when inserting your delivery address.
You can also change the shipping option at payment page.